Terms & Conditions
The owner of AtHomePestControl.com is AT HOME PEST CONTROL, LLC, a legally incorporated LLC in the State of New Jersey.
We will make every effort to ship orders as soon as they are received. Most orders received before 2:00pm EST will be shipped the same day, orders placed after 2:00pm EST will ship the next business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
Placing Items in Your Shopping Cart
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the Add to Cart button on the item’s product information page or the catalog listings. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the Shopping Cart links at the top right of the web site. You may also add items to the Wish List and then add those item to the Shopping Cart.
You earn Reward Points when you make purchases — points are based on the price of the product and are automatically awarded to your account on checkout, and are redeemable once the order is shipped. You will see the "reward points" in the shopping cart showing how many points you will receive for the purchase. Points do not apply to sales tax or shipping charges. If you return an item or cancel an order, the points will be removed from your account. You can redeem reward points on checkout anytime you have a points balance in your account. We reserve the right to cancel, revise, or transfer the rewards program, at any time, and any outstanding points will have no monetary value. Full details of the Rewards Points Program can be seen here.
Completing the Checkout ProcessPlease review all the items you've placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you've finished shopping, click on Checkout.
Order Information:After clicking the Checkout button, a page appears which will require you to enter information that will be used during this and future checkouts. Enter the necessary information and click continue.
Handling Charge:For orders of less than $30.00 excluding tax, a handling and processing fee of $5.00 dollars will be added to the total price to cover the cost of shipping and handling.
Delivery Information:The next section will ask you to confirm your shipping address and select a shipping method. The shipping method will always be ground unless you decide to expedite the order by choosing one of our UPS shipping options.
We will make every effort to ship orders as soon as they are received. Most orders received before 2:00pm EST will be shipped the same day. Orders received after 2:00pm EST will ship the next business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
Shipping Days are Monday thru Friday. Orders placed on Saturdays, Sundays, or public holidays will be shipped the following business day.
When can I expect delivery of my order?
Most items leave one of our warehouse within one business day after you place your order. Our warehouses are located in New Jersey, Connecticut, Georgia, Florida, California and Illinois. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is Pending or Processing.Once the item is shipped the order status will be updated to shipped.
As most items are shipped via UPS Ground, Fedex or USPS Mail, you can expect most packages to be delivered to their destination within 2-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the shipping location. All aerosols are shipped by UPS Ground only.
Your UPS tracking number will be e-mailed to you when your order has shipped. To read full shipping and delivery terms, click here
Payment Information:The final section at checkout is to verify your credit card billing address and enter your credit card account number and expiration date. AtHomePestControl.com allows you to pay by major credit card (American Express, Discover, Visa, or Mastercard).
If you have reward points available in your account, these may be applied toward your purchase. You must be logged in to your account prior to checking out to apply points toward your purchase.
We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.
Are credit card transactions on AtHomePestControl.com safe?
Your data is protected with a SSL certificate which enables 256--bit Secure Sockets Layer (1.2+ TSL) encryption of your online transactions on our site.
Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your AtHomePestControl.com account differs from the billing address on your bank's records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.
Completing your orderAfter entering your payment information, simply click the Confirm Order button and the order will be processed. That's it!
You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.
There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.
Can I cancel an order?Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
AtHomePestControl.com is a distributor of various pest control supplies and products and does not warranty the safety or the effectiveness of any of the products mentioned on this website. Any warranty or guarantee of safety, merchantability or fitness for any particular use lies solely with the manufacturer. Furthermore, we cannot be held responsible for any arthropod bites, stings, or diseases.
The recommendations for pesticide use or treatment for a specific pest problem on this website or recommendations made through the direct consultation of one one of our employees or agents and are for general informational purposes only. Our recommendations are based on limited knowledge of your area, your home or business, environmental factors, pest identity and population as well as numerous other factors and are extremely general and limited in nature. For more exact recommendations you should always consult the services of a licensed pest control professional in your area.
Pesticide containers always contain a pesticide label that contains the EPA registration number as well as exact directions for use. The free advice given by a AtHomePestControl.com employee or agent or any of the pages on this website for pesticide application or use are based on common application practices in the pest control industry. This free advice should never be construed to take the place of the pesticide label or safety data sheet (SDS). In the USA, the pesticide label is the law and a legal document. Always read and follow the label directions before using any pesticide product.
CALIFORNIA RESIDENTS ⚠WARNING:
Products sold on this website can expose you to chemicals which are known to the State of
California to cause cancer and
reproductive harm. For more information, go to www.P65Warnings.ca.gov.
Some products sold on this website may require the special licensing, training or registration of the user with that customer's State, County, City, or local municipality. Our products are sold throughout the US and it is impossible to know every licensing restriction, product registration, therefore, it is the responsibility of the purchaser and/or the end user to provide a license, permit, registration for the product if requested by that purchasers local or state authorities. Most States or Counties in the USA will provide a license or personal use permit for a nominal fee. It is also the responsibility of the user to verify that any products purchased are licensed for distribution and use in their region. All monies will be promptly refunded if any product shipped to a customer is found to be illegal for use or distribution, or registration by that customer, in the customer's State or municipality. Said products must not be opened or used and a RMA must be requested immediately to return the products.
California has very strict end user licensing requirements and we adhere to the California regulations. As such, there may be times when we will request a copy of your license or permit prior to shipping.
AtHomePestControl.com website and the content on the website is written in English, and the customer assumes all responsibility for reading of warnings and restrictions, and for the purchase and safe, proper and legal use of the products they purchase. The products we sell are intended for personal use only, in accordance with the purchaser's state laws and restrictions, and are not to be used by unlicensed persons for profit, or sold to another party.
AtHomePestControl.com reserves the right to deny sale of any product for purposes of safeguarding that persons perceived risk to themselves, their household or others.
Any legal issues brought forth against AtHomePestControl.com will be governed by the laws of the State of New Jersey. Any legal proceedings will be held in the state of New Jersey.
This disclaimer is a legally binding contract between AtHomePestControl.com and its customers, and users of this website.
Dated: January 1, 2012
Updated February 1, 2014
Updated March 1, 2015
Updated August 20, 2019
Updated February 1, 2019
Updated February 21, 2020
Updated August 17, 2020
Updated February 10, 2021
Updated June 29, 2023