Returns Authorization RMA

Product Return Policy

Product returns (other than defective products) must be initiated within 15 days after receipt of the item from Any items that are to be returned, the product must be received within 14 days of the RMA authorization being issued. (29 days minimum)

Gift Certificates cannot be returned or refunded - all gift sales are final. 

To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if the packaging is opened or the product is not in its original condition - we will return such items to you. If you reject that return shipment, reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer. will provide a full refund to you for returned items, LESS any shipping costs incurred to ship your order. In some cases a store credit may be issued in place of a refund. If you received free shipping on your purchase for the product being returned for store credit or refund, the assessed value of the shipping discount will be deducted from the refund amount. 

Damaged or defective products will be replaced.

DAMAGED IN SHIPPING If an item is damaged in shipping, please take photographs of the damaged packaging and the damaged items. We will need these to file a claim. We may replace the items, or we may offer a credit.

DEFECTIVE PRODUCTS If an item is defective in operation, please take photographs of the packaging and the defective items, including any batch or serial codes on the item or package. Keep the product until we notify you if we need the item to be returned. We may replace the items, or we may offer a credit, depending on the issue with the product. We must be notified of a defective product order within 30 days of product receipt. 

How to Obtain a Return Authorization (RMA):

Log into your account, select ORDER HISTORY, the select VIEW on the order with the products you wish to return. Click the box next to the item(s) you want to return, then select RETURN PRODUCTS from the drop down menu on the right-bottom. On the next page, fill in the required information about why you are returning the product, the click CONTINUE. Your request will be sent to the relevant department for processing. You will be notified via e-mail as to the status of your request and instructions on how to return your item. 

Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.

You will have to pay for the return shipping costs except for defective products being replaced. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 3-6 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed. 

Date: January 1, 2012

Updated: August 22, 2018

Updated: August 20, 2019

Updated: February 20, 2020

Updated: June 29, 2023